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Leadership through Change: Empowering Managers to Guide Teams with the CLARC Method & Tim Creasey (Ep. #76)

The BetterManager Team
Leadership through Change: Empowering Managers to Guide Teams

Leadership through Change: Empowering Managers to Guide Teams with the CLARC Method & Tim Creasey

Change is a constant in the world we live in, and organizations are always looking for ways to stay ahead of the curve. However, managing change can be a daunting task, especially for people managers who are responsible for guiding their teams through the transition. In this podcast episode, our guest Tim Creasey, Chief Innovation Officer at Prosci, shares his wealth of knowledge and experience on how to lead with empathy and purpose during these challenging times.

Tim introduces the CLARC method, a simple yet powerful framework to help managers remember their key responsibilities when managing change. He offers practical guidance on how to communicate change, be a liaison between different teams, advocate for your team, manage resistance, and coach team members effectively. The CLARC method is easy to remember and provides a useful tool for managers to navigate the challenges of change.

However, it's not just about following a formula. Tim emphasizes the importance of supporting managers as individuals and enabling effective communication. With remote work becoming the norm, he also discusses how to explore new meeting formats and workload locations that work for everyone.

Meet Tim Creasey

  • Tim Creasey is the Chief Innovation Officer at Prosci, a global research and advisory firm focused on change management.
  • He is an internationally recognized thought leader, author, and speaker on the topic of change management, with over 25 years of experience in the field.
  • Tim has extensive experience in speaking to large audiences globally and empowering them with actionable insights that are authentic, knowledgeable, and engagingly humorous.

Key Takeaways

  • Top contributors to change success in a post-pandemic world include people managers who need to be supported as individuals in addition to their managerial roles
  • Effective communication is critical in enabling successful change, and it requires intentional use of virtual platforms, collaborative tools, and two-way communication channels
  • Exploring new, more flexible meeting formats and workload locations is essential in this hybrid environment to engage employees and facilitate intentional agenda setting
  • Recognizing and appreciating employees for their contributions and unique skills and qualities is crucial to creating a sense of safety and belonging, which facilitates change management.

The Involuntary Digital Transformation During the Pandemic

  • The pandemic triggered a massive digital transformation, causing organizations to adopt new digital capabilities like remote collaboration and virtual work within days.
  • This sudden shift created a unique opportunity for companies to reevaluate and reimagine their workplace and the role of leaders and managers in shaping it.
  • The pandemic also highlighted the importance of the people's side of change and the need for companies to adopt more empathetic and human-centric approaches to leadership and management.

Supporting People Managers in a Post-Pandemic World

  • People managers are top contributors to change success in a post-pandemic world.
  • Adapting to enable more effective communication, including using virtual platforms and collaborative tools, and creating expectations of two-way communication.
  • Exploring new, more flexible meeting formats and workload locations in a hybrid work environment, with a focus on intentional agenda-setting and engagement.

In conclusion, whether you're a seasoned manager or just starting out, this podcast episode offers a relatable and human perspective on what it takes to lead through change. Join us to learn more about the CLARC method and how to support your team during challenging times.

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Episode Transcript
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